Ludia Forums

I am not getting rewards for my missions

#1

Since the light fury update every time I beat a mission or level it will bring up a loading screen. It never loads which forces me to exit the app. Once I open it again it will move me onto the next level but I won’t get the rewards. Which is a pain in the butt when I was playing the Bewilder Beast in the frozen tundra and I didn’t get the dragon that came with that level.

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#2

Same. I’ve been getting stuck in loading screens and having to force close the app. I just missed a rare summon ticket from beating the big boss in the frozen tundra because of it. This needs to be addressed quickly and rewards need to be compensated.

#3

I’m sorry to hear that you didn’t receive your rewards after beating a boss, @madisong73 and @Sccrfreek! Could you reach out to our support team at support+forums@ludia.com so that they can take a closer look and figure out what might have happened? If you can also include your support key in the email it would help speed up the process and we would really appreciate it!