I bought one time offer, but i got nothing


#1

Ludia, I just got promoted to the Jurassic ruins and paid a one-time offer of 1694 cash and then game just stopped, few second later resumed without any changes. I refresh that game but I can’t find any change thing or receiving the incubator, Ludia, please check my account to see the problem, give me that Epic Incubator or return the cashes. This is so sad for me caus I was awaited this one time offer.


#2

Same thing happened to me but iv not had a reply happened over a week ago (1350 bucks)


#3

Hey Daknoc, I’m sorry that happened but reach out to our support team at support+forums@ludia.com with your support key, and they might be able to see if the contents from your purchase were added to your account or not.