I can not connect


#1

already has a 2 weeks that I am not able to connect in the game because of the error 10044, already tried to restart everything, uninstall and reinstall the game but still the same problem does not work in wi-fi or mobile data.
I really wish it was settled so I can play.


#2

Hey Bruno, I’m sorry to hear that you weren’t able to connect to the game, let me see if I can help you get back onto the game so you can start finding those dinosaurs again. Can you make sure that you’re in an area with a strong signal? If you are, try turning your data off and on again. If you are connected to WiFi, try getting the network on your device then reconnect to it.

There are also some troubleshooting steps on this thread for connection issues that may be helpful if you try them:

If you are still having trouble connecting, please contact our support team here support+forums@ludia.com, with your support key included in the email.