Ludia Forums

I can’t log into the game

I’ve deleted and reinstalled the app, on WiFi, off WiFi, downloaded the latest update and nothing I do will let me into the game. I was last on yesterday morning just before the weekly event ended. All I get is this when I try to log inimage

Welcome to the forums, @The1mcjensen. I’m sorry to hear about this. Kindly try to forget the WiFi network on your device then reconnect to it and see if that helps. Furthermore, make sure to restart your device and that you have enough internal storage space.

If you’re still unable to log in after doing that, our support team would be glad to provide additional troubleshooting steps. Don’t hesitate to reach out to them at support+forums@ludia.com with your device information included in the message. Thank you!