Ludia Forums

I can’t play and I am trying to reset my account

Can someone help, I keep getting an error code and it won’t move past the loading screen. I was wondering if anyone could help and just reset my entire account. I actually was trying to get this done earlier.

Hey LadyStelia, please reach out to our support team here at support+forums@ludia.com. Our team would be happy to assist you.

Thanks!

Ok, I emailed them and it’s a very simple fix, can you guys help?

Hey LadyStelia, once our team receives your message, they’ll be sure to try their best to help you.

If you’re having issues entering the game, could I ask you to try restarting your device or toggling your internet connection off and on, and see if that helps?

I’ve gotten back in, just please get someone to look at the email. A reset should take two seconds for you guys.