I can't login with Google play

JW Alive_2020-10-30-12-16-17

I was playing jurassic world alive yesterday at noon just fine, but at 3 pm I try to play the game but it won’t load and boots me back to the login options. I have been trying to login since yesterday and still no luck
I have already tried uninstalling and reinstalling the game multiple times, turning my wifi off and on, and I tried to play as a guest to try to get onto my Google play account multiple times. I didn’t have my Facebook linked so I don’t think that will work. I don’t know if I’ve been banned accidentally or something. I already sent a email to the ludia support team and still waiting a response.
Can anyone help me with my problem or give me ideas?

First uninstall, then sign out of google play, then restart device and then sign back in to gplay and then reinstall. ONLY IN THAT ORDER.