I can't message a tex to them

So as my badge it’s saying that I have the right to message my matches I’m still trying to figure this out but I can’t with so many bug issues please explain it and please fix this problem :pensive::beetle::bug:

Hey Christie_Legresley, any new matches you’re matched with can be found by tapping on the “Heart” icon from the upper right corner. :smiley:

If you’re having trouble receiving/sending messages, could I ask you to email our support team here at support+forums@ludia.com with your support key so our team can have a look?

Your support key is the 10 letter code located at the bottom of the Settings menu that can be accessed by tapping on the upper left Profile Icon > Gear Icon.

-edited- is my support key I am having trouble with the ability to text Same times