Ludia Forums

I can't request DNA

#1

Bug Description: Every time I create a new request, it appears the “Discard” button after a few minutes. Happened to me twice already.

How do you reproduce the bug:
Step 1- Enter my Alliance
Step 2 - Request DNA

How often does it happen: It happened the two times that I did the request.

What type of device are you using: iOS

Unable to collect daily DNA
DNA requests bug
#2

Hey LuisTimoteo, could you reach out to our support team here at support+forums@ludia.com with your support key so our team can investigate this further? Thanks!

#3

So it seems as if dna requests are only lasting 10 mins and can be redone every 15 mins. Is this intentional?

#4

I’m so far liking most of the new update. However, I accomplished all of my daily tasks yesterday but was unable to collect my Erlikosaurus DNA. Every time I tried, the game froze.

#5

Hey Capsfan6, I’m sorry to hear that you’re not able to collect the DNA reward for completing your Daily Missions. Our team is aware of this issue, and they’re currently investigating. In the meantime, could you reach out to our support team here at support+forums@ludia.com with your support key so our team can take a closer look at your account and assist you? Thanks!