Ludia Forums

I get vip but I cannot access dna production and recieve T.rex

So today I get vip subscription monthly but I cannot access dna production site and vip daily mission until now.

So what’s the problem?

I cannot access vip benefit such as dna production site and get T.rex.

It currently says you’re not a VIP…LP button is still blue. Maybe trying logging back in? If that doesn’t work I would contact Ludia support.

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It will take a while for them to respond. Especially during COVID I believe. ~A week estimate. They might give you DB to compensate for the bug.

Thanks !! Predator X

Happened to me. I just uninstalled the game and installed it again and everything was okay.

3 Likes

Hello, @Nonthawath_777. Once our support team gets the chance to read your message, they will get back to you as soon as possible. Your patience is appreciated!

Hi Ronald !!! Your support teams sent messages to me this morning.They said they want my screenshots.So I cannot reply and I cannot sent screenshot via Ludia support

Hi Ronald !!! Your support teams sent messages to me this morning.They said they want my screenshots.So I cannot reply by email and I cannot sent screenshot via Ludia support.

Hi, @Nonthawath_777. I have sent you a private message.