I have a HUGE error problems

Hi everyone, here is the deal:
I’ve been playing missions yesterday and i couldn’t finish them all so I haven’t claimed my prices in which there was the CLAIM A CARD PACK, now im trying to claim that mission price, the game crashes and closes automatically.
Please i need help to solve this problem

Hey Andree_Caballero, I’m sorry to hear that you’re having this issue, could you make sure that your game is updated to the latest version? You might need to go into your app store to manually update the game if you had auto updates turned off. If you’re still having issues after updating, email our support team here at support+forums@ludia.com with your support key and our team would be happy to try and help you.

Hey there. I’ve got the same problem. App is updated

The same thing happened to me!!