Ludia Forums

I have lost all of my progress!

HELP! I have lost all of my progress! It has sent me back to level 2!!! I was level 14! I can see my old data i just can’t get to it! Please help!!!

Welcome to the forums, @Rocky_Lewt! If you haven’t already, please send an email to support at so they can take a closer look at this. Don’t forget to include your support key in the message as this helps them locate your account faster in our system. Thank you!

If you had gamecenter or facebook, you can save it

I Have Google Play. It should have saved it.

You can only sign into the game through gamecenter which is apple unless it says something else in game seetings for androids or you can through facebook.