I have purchase a package and not receive for two time

I had purchase package for two times and receive nothing. I just want to buy premium counter attack for 2, and i bought the first one and receive nothing so i just bought another but it can’t It’s on loading page for a long time // i want to buy another one because if i buy only 1 package i can’t get Diorajasaur that’s really bad and i’l llost my money for free.But i can
Sorry for my bad english but i need someone to help on this case

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Hey KuroShii_Mashiirozon, I’m really sorry to hear that you are having trouble with your purchases. If you haven’t already, could you please email our support team here at support+forums@ludia.com? Our team would be happy to help you out with this.

Please include your support key in the email as well, as it’d help our team locate you faster in their system.

Thank you!

Thanks i’m already send my support keys to your email already. Please check up before the package gone because i want to buy another one too.