Ludia Forums

I have to reset for rewards all the time

Many times when I go to the rewards screen I cannot collect them. Or sometimes I do collect but it keeps showing as if I didn’t… like this:


I had already collected those two 100 coins, but it didn’t change… I always have to restart to fix it, but it eventually happens again. Also, when this starts, I can’t even see the Daily Missions anymore. This has been happening since yesterday… I’ve noticed it begins after I watch a video to speedup incs, but it has also happened without me touching the videos… I’m really frustrated to have to deal with this and the lags after buying a brand new phone mostly to play this game… JWA has always have its bugs, but I had never seen it this broken before.

The more they add to the game, the more issues it causes for the devices we use.

I’m not sure if it’s just the device or the servers that Ludia uses as other games seem fine on mine.

I have the same problem with collecting rewards on all 3 options, daily, alliance and achievements. Also donating dna is a nightmare with nothing showing until I reboot.
This is the case on 3 different devices.


Yep, I get the dna thing as well. It all happens at once… This is ridiculous. After having to wait over two months till they fix the videos issue that me and others were having, now something actually worse happens… I won’t have patience to wait that much for this to be fixed…

I’m sorry that this has started happening, Arnold. Could you please reach out to our support team at with your support key and device information so our team can investigate further?

Thank you!

I’m having this as well. Alliance missions have tiles that never collect, no matter how many times I click them. (I clicked the two in the screenshot and they are still green.) Daily missions and achievements are blank.

1 Like

This needs to be fixed asap

I lost a rhino reward because of this freaking piece of crap glitch, thinking I had collected it but didn’t and couldn’t see. Thank you Ludia