Ludia Forums

I lost 25,000 DNA Randomly

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Bug Description: I suddinly lost 25,000 DNA for no reason without gaining anything

Area is was found in: Jerassic World The Game

How do you reproduce the bug:
Step 1-
Step 2 -
(add more if needed)

How often does it happen: This was the first Time

What type of device are you using: IPhone 7

Anything else? (add screenshots or additional information here)

I’m sorry to hear that, Sparmer170922. Could you please send an email to our support team at support+forums@ludia.com, with your support key included in the email? Our team would be happy to take a closer look at your account to see what might have happened.

Thanks!

Ok thank you for looking into it for me,
Hopefully I get the 25, 000 DNA back I was trying to max out my indominous

The 25k dna you lost is a bug and has happened to a few of us. I think someone lost 10k dna but was compensated. I lost 2k the first time and was compensated. The second time I lost 4K dna and Ludia would not compensate me saying it was a one time compensation.

Yes I was just compensated with the 25000 dna back they also said it was a one time thing so I will simply not horde DNA anymore to prevent this. Also what level are u in game am kinda bored so😅

I am level 67.