Ludia Forums

I lost 25,000 DNA Randomly

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Bug Description: I suddinly lost 25,000 DNA for no reason without gaining anything

Area is was found in: Jerassic World The Game

How do you reproduce the bug:
Step 1-
Step 2 -
(add more if needed)

How often does it happen: This was the first Time

What type of device are you using: IPhone 7

Anything else? (add screenshots or additional information here)

I’m sorry to hear that, Sparmer170922. Could you please send an email to our support team at, with your support key included in the email? Our team would be happy to take a closer look at your account to see what might have happened.


Ok thank you for looking into it for me,
Hopefully I get the 25, 000 DNA back I was trying to max out my indominous

The 25k dna you lost is a bug and has happened to a few of us. I think someone lost 10k dna but was compensated. I lost 2k the first time and was compensated. The second time I lost 4K dna and Ludia would not compensate me saying it was a one time compensation.

Yes I was just compensated with the 25000 dna back they also said it was a one time thing so I will simply not horde DNA anymore to prevent this. Also what level are u in game am kinda bored so😅

I am level 67.