Ludia Forums

I lost everything


#1

I opened the app and it said I couldn’t sign back into Facebook. So I contacted Facebook and my FB Account had been disabled for some reason. I don’t how it got disabled considering I only use my Facebook to save my JW game progress.

Is there any way to recover a Jurassic world: the game account that was linked to a now disabled Facebook account?
I was such a high level and I cant lose all my dinosaurs. I just unlocked indominus Rex for goodness sakes :frowning:


#3

As long as you know your support key the ludia team might be able to help you. They can transfer your account to a new installation if you tell them your key.


#4

How do I find my support key?


#5

It gives you your support key on the loading screen on the app, on the left will be the app version, on the right will be your support key.


#6

Which app?
JurassicWorld: The Game?
In that case I am logged out and that is the issue


#7

Hi, I also lost everything in the game jurassic world, I used to enter on my facebook account in the loading screen, but suddenly the facebook option disapeared. But my facebook account itself is ok. I tried to enter many times, but the facebook bar never show up again! Please, help me!