Ludia Forums

I lost my account maybe?

#1

Ok so my account i was under was my google play account and i saw the connect under facebook. I went to click it and when i confirmed, it sent me to some level 2 account i guess i played on a long time ago with. Is there any way to get back to my old account? It was level 6 almost level 7 and had a lot of good stuff along with an alliance. I dont want to lose a month’s worth of work like this.

#2

Hey Badawan, go into the in-game Settings menu and tap on the Facebook button to disconnect from Facebook. This should bring you back to the main menu where you can reconnect to Google Play.

Let me know if that works! :smiley:

#3

It did not work. Its like both things are linked to it now. Kinda upsetting.

#4

I’m sorry to hear that didn’t work, @Badawan. Could you contact our support team here at support+forums@ludia.com so our team can try and assist you further? If you could include the support key from the new game in your email, it’d be helpful to our team.

#5

Alright i sent email. I included the support key and the old account’s name with its numbers.

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