Ludia Forums

I need help. Game wount load

#1

Hello.

I need some help.


Is it possible to fix it? What can I do

Thanks for reading
ElisPlayz

#2

Need to black out your support key in that picture.

You need to contact the support email that @Ned has provided in other posts where you can then give your support key and they can look into your problem.

I am not sure why your version has a “g” as the last letter and if that has anything to do with your issue:

or if that signifies a different region or platform you are playing on.

Ultimately you need to reach out to the support team and they will get back to you, expect a 4-6 day wait for a response.

1 Like
#3

Hey there, @ElisPlayz, I’m sorry to hear that you’re experiencing this. As Sionsith said, we recommend that you edit your post to remove your support key, as this is important private information that should only be shared with our support team! They can be reached at support+forums@ludia.com, and they will be glad to take a closer look at things on their end and help out to the best of their ability. Thanks!