Ludia Forums

I think I just lost my account


#1

I went to uninstall and reinstall the game because the game was stuck loading at 1/22 and when I reinstalled it, it gave me the legal notices screen, I accepted, then it asked me my login method, which my account is a guest account so I chose Guest, then the game loaded to 23/23 and it reset to level 1!
Is there any way to restore my level 12 (almost 13) account?
-ItsPeekapoo44


#2

Go to your level currently 1,press it and inside go to settings,there choose to log in facebook or google,one of these two will have saved your progress


#3

My level 12 account was a guest account though


#4

Try contacting Ludia. They may be able to restore it.


#5

I just did that


#6

You may be SOL unless you have a screenshot of the game key!

Support has addressed this here before and they said if a game is not saved to Facebook or google play and without a support key there is nothing they can do!

Sorry :neutral_face:


#7

I will always remember you, 12 legendary 1 unique, level 12 (almost 13), account…
At least I’m already 1/2 through level 7!


#8

Don’t make the same mistake again! Screenshot the key and tie the new account to Facebook or google!

Having it happen once sucks! Having it happen twice is suicidal :wink::wink:


#9

I linked it to google :grinning::grinning:


#10

:ok_hand::ok_hand::ok_hand::ok_hand::+1::+1::+1::+1::+1::+1: good job