Ludia Forums

I think I just lost my account


I went to uninstall and reinstall the game because the game was stuck loading at 1/22 and when I reinstalled it, it gave me the legal notices screen, I accepted, then it asked me my login method, which my account is a guest account so I chose Guest, then the game loaded to 23/23 and it reset to level 1!
Is there any way to restore my level 12 (almost 13) account?


Go to your level currently 1,press it and inside go to settings,there choose to log in facebook or google,one of these two will have saved your progress


My level 12 account was a guest account though


Try contacting Ludia. They may be able to restore it.


I just did that


You may be SOL unless you have a screenshot of the game key!

Support has addressed this here before and they said if a game is not saved to Facebook or google play and without a support key there is nothing they can do!

Sorry :neutral_face:


I will always remember you, 12 legendary 1 unique, level 12 (almost 13), account…
At least I’m already 1/2 through level 7!


Don’t make the same mistake again! Screenshot the key and tie the new account to Facebook or google!

Having it happen once sucks! Having it happen twice is suicidal :wink::wink:


I linked it to google :grinning::grinning:


:ok_hand::ok_hand::ok_hand::ok_hand::+1::+1::+1::+1::+1::+1: good job