I want to pay this game... But


#1

Hello Friendo~
I’m playing in Korea. and using Android Note5.
every night always walking my street for DINOS.
BUT i have problem. click my shop and crashed game.
i want buy something but cant access shop. (T.T)
plz help poor me and apologize my bad English. m(_ _)m


#2

Hello @MosaBaby,

Looking at your phone, it does appear to be an old model, so you could be experiencing crashes due to it being outdated or not being able to handle the requirements of the Jurassic Park Alive software.

But I would recommend you get in touch with Ludia’s customer support here: https://ludia.helpshift.com/a/jurassic-world-alive/ as they may have some people with technical advice on what may be need to be done to resolve your problem.


#3

Hey MosaBaby, I’m sorry that you’re having trouble getting into our in-game store. If you have your game connected to a Facebook, Google Play store, or Game center account, clear the cache on your device to free up some memory.

Also, our FAQ has some troubleshooting steps that can help if you try them: https://ludia.helpshift.com/a/jurassic-world-alive/?s=troubleshooting&f=why-did-my-app-close-unexpectedly&p=all

Reach out to our support team here at support+forums@ludia.com with your support key if you’re still having crash issues, they might be able to help.