Ludia Forums

I want to recover my account

Hey there,
I lost my account after 2.0.48 and I wanted to recover it. Please help me out of this. It have been lost for over a month.
The screen says “We are having trouble connecting to our servers”.
My support key:- I will give it once one of you respond.

Hey @Hemanth_Vemulapalli, have you ever linked your account to Facebook or Apple ID/Google Play? If you have been playing as a guest, our support team would be glad to assist you in recovering your account. Don’t hesitate to send them an email at support+forums@ludia.com with your support key and device information included in the message. Thank you!