Ludia Forums

I want to recover my account

Hey there,
I lost my account after 2.0.48 and I wanted to recover it. Please help me out of this. It have been lost for over a month.
The screen says “We are having trouble connecting to our servers”.
My support key:- I will give it once one of you respond.

Hey @Hemanth_Vemulapalli, have you ever linked your account to Facebook or Apple ID/Google Play? If you have been playing as a guest, our support team would be glad to assist you in recovering your account. Don’t hesitate to send them an email at with your support key and device information included in the message. Thank you!