Man, I hear you there. I, thankfully, haven’t had the misfortune of being terribly plagued by game breaking bugs, but I do get ones that set my progress back. I’ve lost eggs, the game has a sudden burst of lag then decides during this time I must have chosen to purchase something with runes (without confirmation), the Arena glitch where it just sits there once you’ve won and you lose your winning streak, things like that. And it’s at the point for me where I just…don’t bother sending in tickets.
It’s a personal choice due to not finding it personally worth it when I know it will take days for a response, the losses I have are minimal, and knowing they have enough tickets as is, but that’s not…really a position you should find your player base in (not that I account for everyone).
These bugs are so rampant, there’s new ones piling on old with every new update, and they’re lasting ridiculously long amounts of time. The burden is kind of being shouldered entirely by the support team and the players. Support is only here to make up for any losses that come from these glitches and bugs, or help with small things that don’t really have to do with programming. And the players are the ones that have to deal with a game that’s supposed to be fun but has all these pot holes in the road that it’s just more disenchanting than anything else.
Neither side should be dealing with these things to such an extent. I’d say I hope it gets fixed soon, and the development team (or those above making these decisions) realize this isn’t strategically viable, but with how long this has been going on I don’t exactly have high hopes.