Im locked out of my game


#1

Please help ludia my name is JurassicJay122


#2

Hey TheGamingDinosaur_12, I’m not really sure what issue you might be having. However, if you’re not able to load into the game, the troubleshooting steps here could help: Stuck on loaded screen of game?
If you had logged into a new game, it’s possible that your game is disconnected from your Facebook or Google Play store account, reconnect back to the correct account and relaunch the game. If you’re still having issues, our support team would be happy to help you, reach out to them here at support+forums@ludia.com with your support key and gamertag.