Ludia Forums

Impossible to connect to the app

Hello

Since saturday I get an error message each time I connect to tje app: network error L1-5.

I sent an email but didnt get any answer…

I’ve already turn off and on my phone, empty the data, uninstall and reinstall the game…

Anyone is able to help ??

Thank you

I’m sorry to hear that this error is affecting your game, LolaMontes. If you had already contacted our support team, our team will try and get back to you as soon as they can.

It’s been 3 days with no answer… I will probably delete the app and forget it… I don’t understand this lack of feedback

1 Like

Mines been doing the same thing, it’s totally fine if I start a new game but as soon as I get more than I think 10 matches it no longer works. I’ve deleted the game and reinstalled multiple times, forgot my wifi multiple times, reset my phone, even tried using only my phone data but nothing worked. I messaged support two days ago, still waiting on a reply. I love the game but I’m getting impatient