I contacted Ludia through “Help & Support” regarding the event messages not showing on any of my devices. The difficulty I am having is when the message centre indicates i have unread messages, i click on the message “envelope” icon. Pressing the icon shows a list of unread messages. Clicking on any unread messages deletes it before it can be viewed. As such i have no access to information about current game events, updates, etc.
After contacting Ludia through the a Help & Support “converstion”. the support staff seemed somewhat uninterested in assisting with this issue. At the end of the conversation it was suggested I attempt to restart my device (which did nothing) and turn here for further assistance.
Although I consider it to be the responsibility of game engineers to resolve these issues, at Ludia’s bequest I am here asking if anyone has encountered this issue and knows of a working solution.
Thanks in advance.