Please provide the community with instructions on how Ludia prefers we as players and alliance leaders escalate this issue. Especially, what information is needed from our players (besides the support ID, any device info?). Is opening a support ticket the best option for Ludia support and players?
Secondly, if possible, please also provide some type of regular update as to the status of what is being done. Is the issue currently still being investigated, has a fix been found but is being tested, any information is better than this silence on the topic.
The third piece is the compensation for both alliances and those affected. 100 Cash will not be enough. Many teams are impacted negatively their alliance mission rewards, tournament rewards, and raids (due to lack of raiders) has been affected. Can you please reach out to the decision makers at Ludia to put together a compensation package that includes the Raids DNA, weekly event DNA, Camp Event/Coolers, Boosts (missed from supply drop spins), etc.? Even if the alliances themselves are not compensated via the tournament rewards getting bumped up for all (and you have done this in the past) at least take care of the players that missed out on the resources that would had been gained.