Incorrect number from holiday chest

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Bug Description: opened the holiday chest, reported 8 items to open. Recieved 1500 coins, darts, around 7k of common, large amounts of rare, had 2 more listed to be given but it stopped there. Appears it was an epic incubator but it didn’t give the epics.

Area is was found in:

How do you reproduce the bug:
Step 1- open holiday chest
Step 2 - get lack of rewards
(add more if needed)
Restarted, items did not show up as ‘items you missed’
How often does it happen:
First time
What type of device are you using: pixel xl 2

Anything else? (add screenshots or additional information here)

Hey Dactyl, could you contact our support team here at with the date and time you opened the Holiday Chase along with your support key so our team could take a closer look? Thanks!