Ludia Forums

Incubator Ads not working

They were working fine yesterday but stopped working this morning. Can’t view any ads to speed up incubator. Says ‘video is loading’ and then won’t load video.

Is this only happening to me? I’ve tried on both WiFi and cellular and restarted the game multiple times…

Hey there MHSzymczyk, have you already reached the maximum number of video ads?

@Ned no it started yesterday after I had only viewed 4 ads. Usually it will reset over night so I can do the usual 6 ads starting at 7am PT. I’ll give it another day but I should have been able to start viewing the ads again this morning.

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If you are still having issues, please don’t hesitate to email our support team with your support key at support+forums@ludia.com, as well. :slight_smile:

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Normally when < 15 minutes exist I can watch to open. Not getting that option.

I’m getting same problem except I can’t watch ads at all.

Not sure why my post was moved here. I can watch normal ads to reduce by 15 minutes just fine. This is different.