Ludia Forums

Incubator gone

#1

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Bug Description: I filled the incubator slots and activated one before sleeping every night. After getting up, one incubator (the rightmost one) was gone.

Area is was found in: battle with incubator slots

How do you reproduce the bug:
Make sure I filled the slots in the evening and then checked in the coming morning

How often does it happen:
Not sure, but twice this week

What type of device are you using: iphone8

Anything else? (add screenshots or additional information here) the screenshot in this morning is attached.

#2

I’m sorry to hear that happened, @Minos. If you remember the date and time of when you received those Incubators in battle, our team can take a closer look if you reach out to them here at support+forums@ludia.com. Please make sure to include your support key in the email as well. Thanks!

#3

@Ned What’s the difference between writing e-mail to you what you mentioned and support in the game setting?

#4

Both of the messages would go to our support team. However, if you were not able to access the in-game support, our team can also be reached through that email address.

If you had already contacted our team through the in-game support, you wouldn’t need to send another email.

I hope that helps!