Ludia Forums

Incubators that I paid for didn’t count

I purchased the promotional ones that had incubators in a bundle but did not count towards the 6 incubators needed for daily missions! I basically accept not counting the ones you get from weekly missions but these I paid for!

Hey Rolybert, could I ask you to reach out to our support team here at support+forums@ludia.com with your support key along with the date and time of when you made the purchase? Our team would be happy to take a closer look at this for you. Thanks!