Ludia Forums

Incubators that I paid for didn’t count

I purchased the promotional ones that had incubators in a bundle but did not count towards the 6 incubators needed for daily missions! I basically accept not counting the ones you get from weekly missions but these I paid for!

Hey Rolybert, could I ask you to reach out to our support team here at with your support key along with the date and time of when you made the purchase? Our team would be happy to take a closer look at this for you. Thanks!