Ludia Forums

Interacts used but no dna gained

This evening I used my 3 last (current) interacts after opening a 6hoursly incubator only to find out my interacts were actually used, but I had not received any DNA for it in the sanctuary. I was wondering if anyone else has encountered this before? Really stinks since I was close to getting what I needed but it seems Ludia had other idea’s :wink:

I’m sorry to hear that you didn’t receive any DNA from interacting with your creature, PeterPumpkinEater. If you haven’t already, please email our support team at with your support key and our team would be happy to take a closer look for you.

If you could include the approximate date and time of when you interacted with your creature as well, it’d really help our team out.