Ludia Forums

IOS 17/25 can’t login

I just used gold capsule fo epic dinos, make relogin and AGAIN couldn’t because loading stoped at 17/25. Had this problem before. I already changed my region, date, time. Twice reinstall the app… but still can’t login!!! Is it a joke? Moreover I bought VIP and made donate and I’m not satisfied by your content!!! :rage:

Hey 111182, I’m sorry to hear that you are having loading issues after using your Scent Capsule. If you had already tried those troubleshooting steps, please reach out to our support team here at support+forums@ludia.com with your support key.

Our team would be happy to try and assist you further with this, as well as try and make this right for you.

And how long should I wait the answer from your support to mail? :man_facepalming:t2:

I’m not able to give an exact time, but please rest assured that our team will try their best to get back to you as soon as they can.