iOS Ask to Buy - Purchases Not Being Credited

Hi,

We have Ask to Buy setup on my son’s iPad. We have tried numerous times to buy things, like Cash, Darts, etc. I approve these requests and he never gets credited on his iPad with the items. I have tried a total of 6 different times. The sad part is I still get charged for these items. I’ve had to go through the long pain staking process of submitting a ticket, waiting weeks, and then getting credited with the items.

Does anyone else with Ask to Buy enabled have these problems? Is this a known bug in your game? Other games work just fine with Ask to Buy so obviously its something with Jurassic Alive.

Hey vikassi, I’m not really sure what the problem might be but if you haven’t already, could you reach out to our support team here at support+forums@ludia.com with your support key with details on this issue? Our team could try and provide some further troubleshooting for you.