Ludia Forums

Is a refund possible?

#1

I accidentally bought the 10x basic draft when trying to claim my free one. I lost 1k because of this and I was wondering if I could somehow get them back? Would submitting a support ticket work?

1 Like
#2

I sent a ticket and after two days I receive reply saying that “we can’t undo this purchase. But for this one time, and one time only, we will return you half your spent resources.”

#3

They should really add in a confirmation for all purchases, I haven’t had this happen to me yet, but I don’t want it to happen ever!!

4 Likes
#4

I have also been burned by this

#5

I hardly doubt this could work, but if you bought something with runes that you didn’t want, then you could always harass Ludia for it back! :grin:

@Marcus, A confirmation for all purchases is a feature that really should be added into the game, these accidents are happening to quite a few people, I’ve been careful not to click and buy any basic drafts with my runes, and any other draft in that matter, but I don’t see why I even need to worry about that.
I hope this feature gets added!! It’ll be a shame to waist runes on something you didn’t want!!

1 Like
#6

I’ll bring this up to the team and see if we can do something!

Thanks

3 Likes
#7

Thanks, that would mean a lot!! :blush: