Ludia Forums

Is anyone else losing trophies when they win?

#1

This happened a few nights a couple months ago and then all was good until last night. I didn’t screen shot, but the last battle I was at 4828 and won and am now 4805. There were two others as well. I should be much closer to 4900.

#2

I don’t keep track that well, but I’d swear it just happened to me.

Was close to 3500, next battle I’m at 3380.

I didn’t lose.

#3

Not me. Everything has been fine.

#4

I wish I would have kept track, started at 4808, played 7 lost 2 and have less than I started with. Thought it was the odd way trophies were counted, but the last one made me quit for the night.

#5

Hey Kodiakhunter1, could you contact our team here at support+forums@ludia.com with the date and time of the battle when you think you had lost trophies from winning a match, along with your support key so our team can take a closer look? Thanks!

1 Like
#6

I sent an email this morning :slightly_smiling_face: thanks for responding though! :smiley:

#7

Sometimes they fail to update trophy counts for previous battles, so maybe you just lost a couple of battles and when you win this one the trophy automatically updates.

#8

Hopefully it will be corrected either through support or battling. Will try tonight :slightly_smiling_face: