Is it possible to get a level up offer back?


I just leveled up to 12, wanted to purchase the one time offer incubator, but had a problem with my credit card due to just getting a new phone. Next thing I know, got a message “purchase cancelled” and the offer disappeared.

Am I just out of luck? Signing back into the account didn’t work and I sure can’t go back to level 11.

Thanks for any info.