Ludia Forums

Is there a way to recover progress?

Imagine that you have to uninstall the app for a while, no matter the reasons. When you install the game again, you lose all data. Is there a way to recover the progress I have made?
I have the support key, but I don’t know if that would help, or how to contact support.

Hey Nikoris, please reach out to our support team at support+forums@ludia.com. If you have the support key from your original game, please include it in the email as well. :smiley:

Once our team gets a chance to review your email, they’ll try their best to assist you.

Thanks!