Ludia Forums

Is there a way to recover progress?

Imagine that you have to uninstall the app for a while, no matter the reasons. When you install the game again, you lose all data. Is there a way to recover the progress I have made?
I have the support key, but I don’t know if that would help, or how to contact support.

Hey Nikoris, please reach out to our support team at If you have the support key from your original game, please include it in the email as well. :smiley:

Once our team gets a chance to review your email, they’ll try their best to assist you.