I have tried to match with Ingrid twice but when I swiped right, nothing happened as if she was unmatchable.
I have not matched with Franz.
Is there a way to fix this issue ?
It’s happening to me and a few others I’m on my fourth VIP countdown
I’m right there with you- I can’t match either of them and my countdown just keeps on resetting
I opened up a chat and all they say is keep trying
I FINALLY just matched with Franz like a minute ago after the third or fourth VIP count down ended.
Hey Sodya, if you haven’t already, could I ask you to send an email to our support team at firstname.lastname@example.org with your support key? It’d help our team with their investigation.
Having the same issue, another countdown started today.
Mine reset again too
I don’t know if I had a VIP timer when I tried to match with Ingrid… If this issue occurs again I will pay attention at it.
Anyway, I just sent my support key to the support team, hope they can do something…
I’m on my fifth timer now…
And another timer, yay!!
Same thing with me! I finally got Franz after the 4th try.
I’m on my fifth timer
There is a new post in the annoucement section.
I just had a mail about my support request and the support team is aware of an issue with swiping some profiles and timer resetting.