Ludia Forums

Issue with matching a character

Hi
I have tried to match with Ingrid twice but when I swiped right, nothing happened as if she was unmatchable.
I have not matched with Franz.
Is there a way to fix this issue ?
Thank you

It’s happening to me and a few others I’m on my fourth VIP countdown

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I’m right there with you- I can’t match either of them and my countdown just keeps on resetting :woman_shrugging:t2:

I opened up a chat and all they say is keep trying

I FINALLY just matched with Franz like a minute ago after the third or fourth VIP count down ended.

Hey Sodya, if you haven’t already, could I ask you to send an email to our support team at support+lovelink@ludia.com with your support key? It’d help our team with their investigation.

Thanks!

Having the same issue, another countdown started today.

Mine reset again too :woman_shrugging:t2:

I don’t know if I had a VIP timer when I tried to match with Ingrid… If this issue occurs again I will pay attention at it.
Anyway, I just sent my support key to the support team, hope they can do something…

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I’m on my fifth timer now…

And another timer, yay!!

Same thing with me! I finally got Franz after the 4th try.

I’m on my fifth timer :smirk:

There is a new post in the annoucement section.
I just had a mail about my support request and the support team is aware of an issue with swiping some profiles and timer resetting.

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Thanks, Sodya!