Ludia Forums

Issue with scents

#1

Ever since Monday, every time I use a scent capsule, it seems to mess up the game. After I dart the first dinosaur/reptile that comes from it, the game refuses to reload the dinosaurs and towers, and ive had to reopen the game repeatedly and it takes over 5 minutes for everything to get fixed. Rhis keeps happening to me. Anyone else?

#2

I’m sorry to hear that happens during the activation of your Scent Capsule @Isaac_Fogle. It’s possible that there might be an issue with the connection of the game, could you try reconnecting to a different network or rebooting the game before activating another Capsule and see if that helps? There are also some additional troubleshooting for connection issues on our FAQ here: https://ludia.helpshift.com/a/jurassic-world-alive/?s=troubleshooting
If you’re still having a problem after trying those steps, reach out to our support team here at support+forums@ludia.com with your support key so our team can investigate further.