Ludia Forums

Issues with logging in

#1

is anyone else having issues logging into the game? for me it will only get up to 16% before stalling and the only time a message comes up when i tap the button that shows what other windows i have open on my phone (but a message doesn’t pop up all the time)

#2

Hey Terry_Syvertson, could you try the steps here and see if it helps you load into the game again: Stuck on loaded screen of game?
Also, depending on your location, changing the time zone setting on your device to either New York or Toronto and then re-launching the game could help as well. If you’re still having issues after trying those steps, email our support team here at support+forums@ludia.com with your support key, and our team could try and provide some additional troubleshooting.

#3

I’m able to log in today, it was just yesterday for several hours i wasn’t able to log in

#4

Same problem for me.