Ludia Forums

Jurassischen World Crashs directly

#1

Last week there was an automaticly Game Update. Not over iOS App Store.
At this Point the Game crashs after starting.

no chance to play.

iOS 12.1.2
iPhone X

#2

Hey there, @BlackEagle, I’m sorry that your game has been crashing since the update. I know how frustrating that can be, but our support team would be glad to help get you back to playing. Reach out to them at support+forums@ludia.com, including your support key so that they can find you more quickly in their system. Please keep in mind, however, that we are currently operating on support hours, so it might take a bit longer for you to receive a response. Thanks for your patience and understanding!