Ludia Forums

Just lost all data

Been playing for a little while with my son. Started the game up today and everything was gone. Back to Claire teaching us how to play. 4-year old is crushed. I believe we were logged in as a guest. Any way we can restore what we had?

I’m sorry, but if you were logged in as a Guest, then there’s no way to restore it. You needed it to be connected to a Google Account or Facebook Account in order to save your data

Hey Sharky1, please reach out to our support team here at support+forums@ludia.com, and our support team will do all they can to try and help you. If you remember the support key from your previous game account, please include it in the email as well.

Thanks!