JW Alive freeze the game

hello,

I can’t play the game since the last update, because as I log in freeze the whole game. (Sometimes it neither loads full nor enter the game.)

I’m sorry to hear that your game is freezing up since the last update, Martin_Karadi. Could you please reach out to our support team at support+forums@ludia.com with your device info included in the email? Our team would be happy to check things out for you on their end.

If you have your support key available, please include it in the email as well.

Thank you.