JW Game - Suddenly won't open on my iPad

I’ve been playing the JW Game for a few months. I’ve spent quite a bit to build it out. Yesterday, the game shut down (playing on iPad). I have plenty of memory on the iPad itself, but I can’t get the game up.
I tried deleting the app (while saving data) and reinstalling but to no avail.
Any suggestions?

Hey dinodunc, I’m sorry to hear that. Are you getting any error messages when you try to launch the game?

No error message. Just click to open, briefly see screen, then it disappears. My son was really hoping to get the Triceratops Gen 2 (limited time). If this takes awhile to fix, can we still get it?

Thanks for the update, dinodunc. Sadly, I’m not really sure why that’s happening but if you reach out to our support team here at support+forums@ludia.com, our team would be happy to try and assist you further.

Also, could you please try restarting your iPad and see if you can launch the game?