JWA 2.17.27 is stuck at 18/31

Jurassic World Alive Bug Reports
#1

This is for reporting bugs only, if you are having trouble making a purchase or need help recovering your account please post in Help & Support here.

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Bug Description: I just updated JWA to 2.17.27 and can no longer start the game. It stays stuck at 18/31 Launching Drone…

Area is was found in: everywhere

How do you reproduce the bug:
Step 1- Update JWA
Step 2 - Launch and wait for hell to freeze.
(add more if needed)

How often does it happen: every time

What type of device are you using: iOS

Anything else? (add screenshots or additional information here)

#2

Hey @4l3x4ndr3, If you are not playing on a guest account an uninstall/reinstall might solve this issue. If the issue still persists please contact us via in-game support by:

Tapping your Level icon > Settings > Help & Info > Help & Support > Chat bubble icon on the top right.

If you would rather send an email, that includes your support key, feel free to write to support+alive@ludia.com so we can gather more information on this.

Thank you!

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#3

Hello! I also can’t enter the game. Game freezes on loading 18/31. I wrote to support team and attached some files showing my problem. Do you already have a solution? This happened after an unplanned game update today.

1 Like