Ludia Forums

Keep getting stuck on Error 118

I keep getting Error Code 118.

Hey Devastice, try some of the troubleshooting steps here and see if it helps with the error: Stuck on loaded screen of game?

If you’re still having issues after trying those steps, try restarting your device.

Let me know if that helps!

I have tried all the steps, as well as restarting my phone. I am still getting the same error.

I’m sorry to hear that the troubleshooting didn’t help. Could you email our support team here at with your support key so our team can take a closer look? Also, your previous screenshot shows your support key, could you edit your message and remove it? Thanks!