Ludia Forums

Keep getting stuck on Error 118

I keep getting Error Code 118.

Hey Devastice, try some of the troubleshooting steps here and see if it helps with the error: Stuck on loaded screen of game?

If you’re still having issues after trying those steps, try restarting your device.

Let me know if that helps!

I have tried all the steps, as well as restarting my phone. I am still getting the same error.

I’m sorry to hear that the troubleshooting didn’t help. Could you email our support team here at support+forums@ludia.com with your support key so our team can take a closer look? Also, your previous screenshot shows your support key, could you edit your message and remove it? Thanks!