Ludia Forums

Keeps crashing at DNA collection since update


Hi - the game keeps crashing at DNA collection since the update on the 4th February. It’s really frustrating! I can still battle and collect supply stops but not DNA. I’ve done all the troubleshooting and nothing works. I’ve emailed support but haven’t heard anything back. Is this happening to anyone else?


That sounds really strange @lozenge that the game is only having issues when you’re trying to collect DNA. If you had already contacted our support team, they’ll try to get back to you ASAP, and hopefully, our team would be able to assist you further with this.


Thanks - they just got back to me. They know there is an issue and they are working on it. It will hopefully be fixed soon! :crossed_fingers: