Kicked out at lvl up offer


Leveling up from 12 to 13,I get the offer screen but i am immediately kick off and had to restart the game. Upon restarting the game the offer was gone. Can this be resolved in any way


Unfortunately this specific questions about exactly the level 13 level up offer has come many times and Ludia responded that there is nothing they can do.


Even though I wanted to purchase the level up offer? I would think that it’s something that can be done since I spending my hard earned money to support the game.


When they responded to another post they said that once the screen has been left the deal disappears and is not recoverable.