Kicked out of the game

So recently I have been having an issue with JWTG where it kicks me out of the game. Last night I was doing the raptor mod wheel and my game froze and I found myself in my homescreen. It also happened 2 minutes ago when I was doing the tournament spin wheel. Is this a bug in the game or is it something else. It isn’t my phone because for most of the time I have never been kicked out of the game. Could ludia fix this please

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Submit a ticket to ludia.

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ok
10 char

Hey @Indoraptor08,

You can contact our Support team either in-game or via e-mail at support+jurassicworld@ludia.com for assistance. Please, don’t forget to include your Support key. :slight_smile:

What do you mean by support key? I have never had to contact support so I do not know what a support key actually is

It’s shown at the bottom of the splash screen when you open the app and in the settings page.

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What app? @Wilson

The game itself…

Hey @Indoraptor08,

You can check your Support Key in the in-game Options menu when you click the gear icon, located near your Park level. It should appear at the bottom of the screen. :slight_smile:

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