So recently I have been having an issue with JWTG where it kicks me out of the game. Last night I was doing the raptor mod wheel and my game froze and I found myself in my homescreen. It also happened 2 minutes ago when I was doing the tournament spin wheel. Is this a bug in the game or is it something else. It isn’t my phone because for most of the time I have never been kicked out of the game. Could ludia fix this please
Submit a ticket to ludia.
You can contact our Support team either in-game or via e-mail at firstname.lastname@example.org for assistance. Please, don’t forget to include your Support key.
What do you mean by support key? I have never had to contact support so I do not know what a support key actually is
It’s shown at the bottom of the splash screen when you open the app and in the settings page.
What app? @Wilson
The game itself…
You can check your Support Key in the in-game Options menu when you click the gear icon, located near your Park level. It should appear at the bottom of the screen.