Ludia Forums

Lack of support responses

Is it normal for support to take days to respond? My account reset from lvl 10s and 11s back to the very beginning. No matter what I submit, I get no response beyond the automated reply. The game is quick to offer me “deals” on purchases though.

I’m sorry to hear that you have not gotten a response from our team, PorkUnicorn.

Could you send me a private message on the forums of your support key and the email address you used to contact our team? I would be happy to try and check on this for you.

Thanks!

Message sent