So last week’s Hookfang event, I fought the last node and defeated it, but the game froze on a “loading” screen for over 15 minutes. I did everything I could think to do; disconnected WiFi, navigated to a different app (with TU still open), turned on airplane mode to force a reconnect, but nothing worked. In the end my only choice was to restart the app. When I did, it said that I hadn’t defeated the last node but it had taken my energy.
I contacted support in game, provided screenshots showing there were no enemy dragons left with my full team, the loading screen, and the event saying I still had the last node to complete. When they finally responded, they granted me energy, but no trust points. When I inquired about it, they said that “because I didn’t defeat the node, no trust points were lost, and none will be given as compensation”. But I DID defeat the node, their stupid loading bug just screwed me out of it. I said that I had defeated it though, and that it didn’t seem fair. And their response was “when you went back to the event, it still showed you were able to play the node, so it only took your energy”.
This still seems like a bunch of bs to me. I had defeated the node but because of their buggy game, I wasn’t properly rewarded for it, and it seems they won’t do anything about it. Yes, I got extra energy, but I wasn’t granted the 20 TP I rightfully earned but was screwed out of. I’m so frustrated. Am I wrong in my thought process here?